Refund Policy

1. The short version

If HeyJenni did not work for you, write to hey@heyjenni.com and tell us what happened. We would rather refund you than keep money from someone who is unhappy.

This page explains how that works for the two things you can buy: a Pro subscription and a Coffee.

2. Pro subscription

Pro is billed monthly and renews automatically until you cancel.

If you ask within 14 days of a charge and you have used fewer than 20 messages in that period, we refund it in full.

After 14 days, or once you have used the messages, we do not refund the current period. You can still cancel, and you keep Pro until the period ends.

You can cancel at any time in your settings. Cancelling stops the next charge. It does not cut off what you already paid for.

3. Coffee

A Coffee is a one-time purchase that adds messages to your account, and those messages do not expire.

If you have not used any of them, we refund the purchase within 14 days of the charge.

Once you start using the messages we cannot refund them, because they have been delivered. If something went wrong, write to us anyway.

4. If you are in the EU or the UK

You normally have 14 days to withdraw from a purchase of digital content.

By starting to use Pro or the messages from a Coffee straight away, you agree that we begin supplying immediately and you acknowledge that you lose the right of withdrawal once supply is complete. Until you use them, the 14 day right applies as described above.

This does not affect your statutory rights if the service was faulty or not as described.

5. When something went wrong on our side

If you were charged twice, charged after cancelling, or could not use what you paid for because the service was broken, we refund you in full. The limits above do not apply.

Tell us within 60 days of the charge so we can find it.

6. How to ask

Write to hey@heyjenni.com from the email address on the account. Include the date of the charge and what you are asking about.

We reply within five business days. Approved refunds go back to the original payment method, usually within 10 business days, depending on your bank.

Refunds are issued in the currency you were charged in. We do not cover changes in exchange rates or fees your bank adds.

7. Chargebacks

Please contact us before asking your bank to reverse a charge. A chargeback suspends the account while the bank investigates, and it is slower than emailing us.

8. Changes and contact

If this policy changes, the new version applies to purchases made after the date at the top of this page.

Questions go to hey@heyjenni.com.