Last updated: March 10, 2026
HeyJenni ("HeyJenni", "we", "us", or "our") operates the HeyJenni platform, including our website located at https://heyjenni.com as well as related services, AI chat systems, character interactions, and digital features (collectively, the "Platform").
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our Platform.
HeyJenni provides an artificial intelligence powered conversational environment where users may interact with AI-generated characters for purposes including entertainment, storytelling, roleplay, and fictional companionship.
We are committed to protecting your privacy and ensuring transparency about our data practices.
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Platform.
For the purposes of this Privacy Policy:
We collect several categories of information.
We collect information you provide voluntarily when using the Platform.
When creating an account we may collect:
You may choose to provide:
When using the Platform you may create or interact with:
This information may be stored to provide the service and maintain conversation continuity.
If you purchase subscriptions or digital features, payment information may be processed by our payment processors.
We do not store full payment card details on our servers.
We collect information when you:
When you access the Platform we automatically collect certain information.
This may include:
We may collect:
We may determine approximate geographic location based on IP address.
Our servers automatically record technical data including:
We use cookies and similar technologies to:
You may control cookie preferences through your browser settings.
Disabling certain cookies may affect platform functionality.
Because HeyJenni provides AI-generated interactions, user conversations may be processed by machine learning systems.
This processing may include:
AI responses are generated automatically and may be based on patterns learned from large datasets.
Conversations may be temporarily stored or processed to provide the Service.
We do not guarantee that conversations are permanently stored unless necessary for platform functionality.
We use collected information for the following purposes.
Including:
We may personalize your experience by:
We use data to:
We analyze usage patterns to:
We may generate aggregated or anonymized data for research and analytics.
We may send:
With your consent we may send promotional communications about platform updates or features.
You may unsubscribe from promotional messages at any time.
We may process information to comply with legal obligations and regulatory requirements.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process Personal Data based on:
We may share information in the following situations.
We work with trusted service providers that assist with:
These providers access data only as necessary to perform services for us.
In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.
We may disclose information if necessary to:
We may share information with your consent.
Payments may be processed by third-party payment providers.
Payment processors handle payment data directly using secure encryption.
We retain transaction records necessary for:
We retain personal data only for as long as necessary to:
When data is no longer required, it may be securely deleted or anonymized.
Depending on your location, you may have the following rights:
To exercise your rights contact: hey@heyjenni.com
HeyJenni operates globally.
Your information may be transferred to and processed in countries outside your jurisdiction, including the United States.
Where required by law we implement safeguards such as standard contractual clauses.
We implement technical and organizational security measures including:
However, no system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
The Platform is intended for users 18 years or older.
We do not knowingly collect personal data from individuals under 18.
If we become aware that such data has been collected, we will delete it promptly.
If you believe a minor has provided personal information, contact us immediately.
The Platform may include links to third-party websites or services.
We are not responsible for the privacy practices of third parties.
Users should review third-party privacy policies before interacting with those services.
Some browsers transmit "Do Not Track" signals.
Currently there is no universal standard for responding to these signals.
Therefore the Platform does not respond to DNT signals.
California residents may have additional rights including:
We do not sell personal data as defined by CCPA.
Users in the European Economic Area have rights under the GDPR including:
Users may also file complaints with their local data protection authority.
We may update this Privacy Policy periodically.
When material changes occur, we will update the effective date and provide notice where appropriate.
Continued use of the Platform after updates constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy, please contact us:
HeyJenni
Email: hey@heyjenni.com
Website: https://heyjenni.com