Suicide & Self-Harm Safety Protocol

1. Purpose of This Protocol

This document describes the HeyJenni Suicide & Self-Harm Safety Protocol.

HeyJenni provides an AI-powered conversational platform where users may interact with artificial intelligence characters for entertainment, storytelling, and fictional companionship.

Because conversations may involve emotional topics, we implement safety measures designed to respond appropriately if users express thoughts related to self-harm or suicide.

This protocol explains:

• how our systems respond to potential crisis situations
• what resources are provided to users
• the limitations of AI-generated responses.

2. AI Disclosure

Responses on the HeyJenni platform are generated by artificial intelligence systems.

Users should understand that:

• AI characters are not human
• AI systems do not possess emotions or understanding
• AI responses may be inaccurate or incomplete.

2.1 Professional Support Notice

Conversations with AI characters are not a substitute for professional mental health support, medical care, or crisis intervention.

Users experiencing emotional distress should seek assistance from qualified professionals or trusted individuals.

3. Crisis Detection and Safety Measures

HeyJenni uses automated systems designed to detect language that may indicate:

• suicidal thoughts
• intent to self-harm
• emotional crisis.

3.1 Detection Scope

These systems analyze conversation patterns and certain keywords or phrases associated with self-harm risk.

When potential crisis language is detected, the Platform may trigger safety mechanisms intended to guide users toward appropriate support resources.

4. When We Display Crisis Resources

If a conversation includes expressions that may indicate suicidal ideation or self-harm intent, the Platform may display a crisis support notification.

This notification may include:

• information about crisis hotlines
• links to professional support resources
• recommendations to seek help from qualified professionals.

4.1 Resource Goal

These notifications are designed to encourage users to seek assistance from real-world support systems.

5. Crisis Support Resources

If you or someone you know may be experiencing thoughts of suicide or self-harm, please consider contacting a professional support service.

United States: Call or text 988 (Suicide & Crisis Lifeline).

Website: https://988lifeline.org

International Resources: https://findahelpline.com

This directory provides contact information for crisis support services in many countries.

Emergency Situations: If you believe you are in immediate danger, please contact your local emergency number or seek help from emergency services immediately.

6. Platform Response Protocol

When our systems detect language that may indicate suicidal ideation or self-harm risk, the following measures may be implemented:

• Crisis Resource Display: the platform may display a notification directing users to appropriate crisis support resources.
• AI Response Restrictions: AI-generated responses related to self-harm or suicide may be restricted or modified to prevent harmful content.
• Safety Redirection: the system may encourage the user to seek help from crisis hotlines, mental health professionals, or trusted individuals in their personal network.

7. Limitations of AI Support

Although AI characters may engage in supportive conversation, they cannot provide professional mental health care.

The Platform is not designed to:

• diagnose mental health conditions
• provide therapy
• replace licensed mental health professionals.

7.1 User Guidance

Users experiencing serious emotional distress should seek professional assistance.

8. Logging and Safety Monitoring

HeyJenni may log the number of crisis referral notifications generated by the Platform.

These logs may be used to:

• monitor safety performance
• improve crisis response systems
• support internal safety reporting.

8.1 Operational Scope

These logs are used for operational and safety purposes and do not replace professional intervention.

9. Continuous Safety Improvements

HeyJenni continuously works to improve the safety of the Platform.

This may include:

• refining detection systems
• improving moderation systems
• updating crisis response protocols
• collaborating with safety experts and industry best practices.

10. Policy Updates

This protocol may be updated periodically to reflect improvements in safety systems, evolving industry standards, and changes in applicable laws or regulations.

Updates take effect upon publication on the Platform.

11. Contact Information

If you have questions regarding this safety protocol, please contact:

HeyJenni Support

Email: hey@heyjenni.com

Website: https://heyjenni.com